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Trust Score & Badges

Understand how your trust score works and how to build credibility on SitterRight.

What is the Trust Score?

A numerical score (0–100) reflecting your verification level and activity on SitterRight. Higher scores build confidence with hosts and sitters, leading to more connections and bookings. Your score updates automatically as you complete verifications and earn reviews.

How It's Calculated

Email Verified

+10 pts

Confirm your email address to start building your trust score.

Phone Verified

+10 pts

Verify your phone number so others can reach you when needed.

ID Verified

+20 pts

Complete identity verification with a government-issued ID.

Background Check

+25 pts

Pass a professional background screening through our partner.

Profile Photo

+5 pts

Upload a clear, friendly profile photo so others can recognise you.

Complete Profile

+10 pts

Fill out all profile fields including bio, experience, and preferences.

Positive Reviews

+5 per review (up to +20)

Earn points from positive reviews left by hosts and sitters you've worked with.

Verification Badges

Verified Identity

Completed ID verification with a government-issued document.

Background Checked

Passed a professional background screening.

Verified Phone

Phone number confirmed via SMS verification.

Experienced Sitter/Host

Completed 5 or more sits on the platform.

Top Rated

Maintained a 4.8+ average rating with at least 3 reviews.

How to Improve Your Score

  • Complete all verification steps (email, phone, ID, background check)
  • Fill out your profile fully, including bio, experience, and preferences
  • Respond to messages promptly to show reliability
  • Complete sits successfully and on time
  • Ask for reviews after each sit to build your reputation

Why Trust Score Matters

  • Appear higher in search results
  • Hosts and sitters feel more confident connecting with you
  • Required minimum score for some premium features
  • Builds your reputation over time on the platform

Your trust score is visible on your profile. Both hosts and sitters can see it when deciding whether to connect with you.

Related Articles

Verifying Your Identity

Step-by-step guide to identity verification

Background Checks

Detailed guide to background checks

Still Need Help?

Our support team is here to assist you with any questions.

Contact Support