Community Guidelines
Standards and expectations that help ensure a positive experience for everyone in our community
SitterRight is built on trust, respect, and a shared love for pets. These guidelines help ensure a safe and positive experience for all members of our community—hosts, sitters, and most importantly, the pets we all care for.
Our Community Standards
Follow these guidelines to be a valued member of our community
Be Honest and Accurate
Provide accurate information in your profile and listings
- Use recent, real photos of yourself and your pets
- Be upfront about your pets' needs, behaviors, and health conditions
- Sitters should accurately represent their experience and availability
- Never misrepresent your identity or qualifications
Communicate Respectfully
Maintain professional and courteous communication
- Respond to messages in a timely manner
- Be polite and professional in all communications
- Discuss expectations clearly before confirming bookings
- Keep communication on the platform for your protection
Honor Your Commitments
Follow through on your responsibilities
- Only accept or confirm bookings you can fulfill
- Arrive on time and follow through on agreed responsibilities
- Give adequate notice if you need to cancel
- Complete all aspects of the agreed-upon care
Prioritize Animal Welfare
The well-being of pets is our top priority
- Provide pets with proper food, water, exercise, and attention
- Follow all care instructions provided by the owner
- Never leave pets unattended for extended periods
- Seek veterinary care immediately if a pet becomes ill or injured
- Report any animal abuse or neglect you witness
Respect Property
Treat others' homes with care
- Treat the owner's home with care and respect
- Follow any house rules established by the owner
- Report any damage or issues immediately
- Leave the home clean and in good condition
Be Safe and Secure
Prioritize safety for everyone
- Complete identity verification and background checks
- Meet in person before confirming a booking
- Share emergency contacts and veterinarian information
- Keep doors and windows secure to prevent pet escapes
Give Honest Reviews
Help build trust in our community
- Leave fair, honest reviews after each sit
- Focus on facts and your genuine experience
- Don't use reviews to threaten or manipulate others
- Respond professionally to reviews you receive
What's Not Allowed
The following behaviors are strictly prohibited and may result in immediate account termination:
Enforcement & Consequences
We take violations seriously to maintain the safety and trust of our community
Warning
First-time or minor violations may result in a formal warning
Temporary Suspension
Repeated or moderate violations may lead to temporary account suspension
Permanent Removal
Severe violations or continued misconduct will result in permanent ban
Reporting Violations
If you encounter behavior that violates these guidelines, please report it immediately. We take all reports seriously and investigate promptly.
- Use the "Report" button on any profile or message
- Contact our Trust & Safety team directly
- All reports are confidential
Appeals Process
If you believe an action was taken against your account in error, you have the right to appeal.
- Submit an appeal within 30 days of the action
- Provide any relevant context or evidence
- Appeals are reviewed within 7-10 business days
Questions About Our Guidelines?
Our Trust & Safety team is here to help you understand our community standards.