Question 1

What is SitterRight?

Accepted Answer

SitterRight is a platform that connects hosts with verified, trusted pet sitters. Whether you need someone to watch your pets while you're on vacation or just need daily visits, we help you find the perfect match.

Question 2

Is SitterRight free to use?

Accepted Answer

It's free to create an account and browse listings. Both hosts and sitters pay a flat booking fee ($9.99–$29.99 based on sit duration) when a sit is confirmed. For paid sits, a 10% service fee is deducted from the sitter's payment. See our fees page for full details.

Question 3

Is SitterRight available in my area?

Accepted Answer

SitterRight is available in 30+ countries worldwide. Create an account and search your location to see available sitters in your area.

Question 4

How do I find a sitter?

Accepted Answer

You can either create a listing describing your needs and let sitters apply, or browse sitter profiles and reach out directly. We recommend meeting potential sitters before booking.

Question 5

Are sitters background checked?

Accepted Answer

Yes, all sitters on SitterRight complete identity verification and undergo comprehensive background checks before they can accept bookings.

Question 6

What if something goes wrong during the sit?

Accepted Answer

Contact our support team immediately. We have a dedicated trust & safety team available to help resolve any issues. We also recommend having emergency contacts and vet information readily available.

Question 7

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking. If you cancel, your booking fee is forfeited and the other party's fee is refunded. If a sitter declines an offer before confirming, the host receives an automatic full refund. For emergencies, contact support with documentation for a possible fee waiver.

Question 8

What happens if my listing expires?

Accepted Answer

If the start date of your listing passes without a confirmed booking, the listing automatically expires. Any pending applications are declined, and you'll be notified by email and push notification. You can easily re-list by clicking the 'Re-list' button, which creates a new listing with the same details.

Question 9

How do I become a sitter?

Accepted Answer

Sign up for a free account, complete your profile, verify your identity, and pass our background check. Once approved, you can start applying to listings.

Question 10

How much can I earn?

Accepted Answer

You set your own rates! Earnings depend on your location, experience, and the types of sits you accept. Sitters typically earn $25-100 per day.

Question 11

When do I get paid?

Accepted Answer

Payment is released after the sit is completed. Funds are transferred to your bank account within 3-5 business days.

Question 12

Do I need pet sitting experience?

Accepted Answer

While experience is preferred, it's not required. Many hosts are willing to work with responsible, animal-loving beginners. Highlight any relevant experience in your profile.

Question 13

What happens when a host selects me?

Accepted Answer

When a host accepts your application, the status changes to 'Pending Confirmation' and you'll be notified. You can then review the offer and choose to 'Agree to sit' or 'Decline' from the application detail page. If you decline, the host receives an automatic refund of their booking fee.

Question 14

What payment methods are accepted?

Accepted Answer

We accept all major credit cards, debit cards, and in some regions, bank transfers and digital wallets.

Question 15

Is my payment information secure?

Accepted Answer

Yes, all payments are processed through Stripe, a PCI-compliant payment processor. We never store your full card details.

Question 16

Can I pay the sitter directly?

Accepted Answer

All payments must go through SitterRight to ensure both parties are protected. Off-platform payments are against our terms of service and void any protections.

Question 17

How do I cancel a booking?

Accepted Answer

Go to your booking details and select 'Request Cancellation'. The other party will have 48 hours to respond before the cancellation is confirmed. You can withdraw your request during this period.

Question 18

What is the 48-hour grace period?

Accepted Answer

When you request a cancellation, there's a 48-hour window where both parties can communicate and potentially resolve the issue. You can withdraw your request anytime during this period without penalty.

Question 19

What are the cancellation fees?

Accepted Answer

Fees depend on timing: Free for 60+ days notice, 20% ($10) for 30-59 days, 50% ($25) for 14-29 days, 80% ($40) for 7-13 days, and 100% for less than 7 days. Sitters may face higher fees for late cancellations.

Question 20

What if I have an emergency?

Accepted Answer

Contact support with documentation (medical records, death certificate, etc.) for emergencies like hospitalization, family death, or natural disasters. You'll receive a full refund, and the affected party gets a goodwill payment from us.

Frequently Asked Questions

General

For Hosts

For Sitters

Payments & Fees

Cancellations

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