Messaging & Communication
Stay connected with hosts and sitters through SitterRight's messaging system.
Sending Messages
Starting a conversation on SitterRight is easy. You can message someone in several ways:
- 1
From a Listing
Open any listing and tap the "Message Host" button to ask questions or express interest.
- 2
From a Profile
Visit a sitter or host's profile and click "Send Message" to start chatting.
- 3
From Bookings
Once a booking is confirmed, use the messaging tab within the booking to coordinate details.
Message Features
Text Messages
Send and receive messages in real time with hosts and sitters.
Photo Sharing
Share photos of pets, your home, or updates during the sit.
Read Receipts
Know when your messages have been seen by the other person.
Push Notifications
Get notified instantly when you receive a new message.
Before the Booking
Good communication before the sit sets the stage for a great experience. Here are best practices:
Introduce yourself
Share a bit about your experience, your lifestyle, and why you're interested in the sit.
Ask questions about pets and home
Learn about feeding schedules, medical needs, house rules, and any special requirements.
Discuss dates and logistics
Confirm arrival and departure times, key handover, and any travel arrangements.
Share emergency contacts
Exchange vet details, neighbour contacts, and any other emergency information.
During the Sit
Keep communication flowing while the sit is underway. Hosts love hearing how their pets are doing:
- 1
Send daily updates with photos
A quick message with a photo or two goes a long way in reassuring hosts their pets are happy.
- 2
Report any concerns immediately
If something unexpected happens with the pets or home, let the host know right away.
- 3
Confirm check-out arrangements
As the sit nears its end, confirm departure time and any final tasks or handover details.
- 4
Keep the host informed
Even if everything is going perfectly, a brief "all is well" message keeps hosts at ease.
Communication Tips
Do
- Respond within 24 hours
- Be clear and specific
- Use the in-app messaging for records
- Share relevant photos
Don't
- Share personal contact info too early
- Send excessive messages
- Use aggressive language
- Ignore messages
Not Getting a Response?
- Check your notification settings to make sure push notifications are enabled
- Send a polite follow-up message after 48 hours if you haven't heard back
- Contact our support team if the matter is urgent and you need immediate assistance