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Service Fees

Transparent pricing with no hidden fees. Here's everything you need to know about our fees.

In short: Each person pays one booking fee based on the length of the sit, charged only when a sit is confirmed. Paid sits also carry a service fee on the payment amount.

Booking Fees

Booking fees are based on the number of nights in the sit (1–7 nights, 8–28 nights, 29–56 nights, 57+ nights). Both hosts and sitters pay this fee when a booking is confirmed.

1–7 nights

$9.99

per person

8–28 nights

$14.99

per person

29–56 nights

$19.99

per person

57+ nights

$29.99

per person

All Fees Explained

Booking Fee

$9.99 - $29.99

A small fee to confirm the booking. Covers platform costs, 24/7 support, and secure messaging.

Both host and sitter
Host pays when accepting; sitter pays when confirming

Service Fee (Paid Sits)

15%

For paid sits only. Covers payment processing, platform maintenance, and sitter support.

Deducted from sitter payment
At the end of paid sits

Background Check

$25 USD · US-resident sitters only

Optional but recommended. Conducted by Certn, valid for 2 years.

Sitter (optional)
One-time payment

What's Included

Your fees support the following platform features and services:

Secure Messaging

Communicate safely through our platform without sharing personal contact details.

24/7 Support

Access to our support team for any issues during your sit.

Verified Profiles

Verified Basics and VerifyPlus facts to help you make informed decisions.

Secure Payments

For paid sits, payments are held securely and released after the sit is complete.

Review System

Leave and receive reviews to build your reputation on the platform.

Booking Management

Easy-to-use tools for managing listings, applications, and bookings.

Fee Examples

Exchange sit (14 nights)

HostPays a $14.99 booking fee
SitterPays a $14.99 booking fee

Each person pays $14.99

Paid sit (7 nights at $50.00/night)

HostPays a $9.99 booking fee + $350.00 sit payment
SitterPays a $9.99 booking fee, receives $297.50 (85% of $350.00)

Host: $359.99 | Sitter receives: $297.50 (minus the $9.99 fee = $287.51 net)

Long exchange sit (90 nights)

HostPays a $29.99 booking fee
SitterPays a $29.99 booking fee

Each person pays $29.99

No Hidden Fees - Ever

  • No subscription or membership fees
  • No charges to create a profile or listing
  • No fees to apply for or receive applications
  • No messaging fees

Frequently Asked Questions

Why do both hosts and sitters pay a booking fee?

The booking fee helps us maintain the platform, provide 24/7 support, and ensure a quality experience for everyone. Splitting the cost between both parties keeps it fair and affordable.

When is the booking fee charged?

The host pays their booking fee upfront when accepting a sitter's application. The sitter pays their booking fee when they confirm the sit. If the sitter declines, the host receives an automatic full refund.

Is the booking fee refundable?

If a confirmed booking is cancelled, the non-cancelling party receives a refund of their booking fee and the cancelling party forfeits their booking fee. Approved emergency cancellations can refund both parties.

How does the 15% service fee work for paid sits?

For paid sits, we deduct 15% from the sitter payment. So if a host pays $100/night, the sitter receives $85/night. This covers payment processing and platform costs.

Are there any hidden fees?

No hidden fees! The booking fee and service fee (for paid sits) are the only fees we charge. What you see is what you pay.

Do couples or groups pay separate booking fees?

If two people are sitting together under one booking, they share one booking fee. The fee is per booking, not per person.

Still need help?

Our support team can pick up where this article leaves off.

Contact support