Disputes & Conflict Resolution
How to resolve issues and file disputes on SitterRight.
When to File a Dispute
You may file a dispute if you experience any of the following:
Property damage during a sit
Booking not honoured by either party
Safety concerns for pets, property, or people
Payment issues or unexpected charges
Misrepresentation of listing or profile
Try to Resolve First
Before filing a formal dispute, we encourage you to try resolving the issue directly. Most disagreements can be settled through open communication.
- Message the other party directly through SitterRight
- Be specific about the issue and what went wrong
- Propose a fair solution that works for both sides
- Give at least 48 hours for them to respond
How to File a Dispute
- 1
Go to Bookings
Navigate to your bookings dashboard
- 2
Find the relevant booking
Locate the booking related to your dispute
- 3
Click "Report Issue" or "File Dispute"
This option is available on completed or active bookings
- 4
Select the dispute category
Choose the category that best describes your issue
- 5
Describe the issue in detail
Provide a clear, factual account of what happened
- 6
Upload evidence
Add photos, screenshots, or message records to support your case
- 7
Submit
Our team will review your dispute promptly
What Happens Next
Dispute Timeline
- We review your dispute within 24-48 hours
- Both parties are notified
- Our team may request additional information
- We aim to resolve disputes within 7 business days
- You'll receive a resolution notification
Resolution Types
Refund
Full or partial refund depending on the circumstances and evidence provided.
Booking Credit
Credit applied to your account for use on a future booking.
Warning to the Other Party
A formal warning is issued to the other party regarding their behaviour.
Account Action
For serious violations, account suspension or removal may be applied.
Tips for a Strong Dispute
Best Practices
- Provide clear evidence such as photos, screenshots, or messages
- Be factual and objective, not emotional
- Include specific dates and times
- Reference specific booking details and agreements
Important
For emergencies or safety concerns, contact support immediately rather than filing a dispute. Your safety is our top priority.