Trust & Safety
Learn how we keep hosts and sitters safe throughout the booking process
Platform Protection
SitterRight has built-in safety features to protect both hosts and sitters throughout the booking process.
Background Checks
All sitters undergo comprehensive background checks before they can accept bookings.
ID Verification
We verify the identity of all users to ensure you know who you're dealing with.
Secure Payments
All payments are processed securely through our platform with buyer protection.
Secure Messaging
Communicate safely through our in-app messaging system with full message history.
Reviews & Ratings
Transparent review system helps you make informed decisions based on real experiences.
24/7 Support
Our support team is available around the clock to help with any issues or concerns.
Safety Tips for Hosts
Verify Sitter Credentials
Always check that your sitter has completed our verification process, including ID verification and background check.
Meet Before Confirming
Arrange a meet-and-greet before confirming any sit. This allows your pets to get comfortable with the sitter.
Check Reviews & References
Read reviews from other hosts and don't hesitate to ask for additional references.
Provide Clear Instructions
Leave detailed care instructions, emergency contacts, and your vet's information.
Use In-App Payments
Always pay through SitterRight for buyer protection and clear transaction records.
Stay Connected
Request regular updates and photos during the sit. Use our messaging system to stay in touch.
Safety Tips for Sitters
Complete Your Verification
Finish all verification steps including ID verification and background check to build trust.
Meet the Pets First
Always meet the pets before the sit begins to ensure you're comfortable with them.
Get All Information
Request complete care instructions, vet info, and emergency contacts before the host leaves.
Document Everything
Take photos/videos of the home and pets at the start and throughout the sit.
Communicate Regularly
Send daily updates to the host to keep them informed and reassured.
Trust Your Instincts
If something doesn't feel right about a booking, it's okay to decline.
Community Guidelines
Our community is built on mutual respect and trust. We expect all members to:
Read our full Community Guidelines for more details.
In Case of Emergency
If you experience an emergency during a sit, contact local emergency services immediately. Then reach out to us for support.
Contact SupportHave a Concern?
If you've experienced or witnessed something that doesn't feel right, please let us know. We take all reports seriously.